Privacy Policy

Introduction

BimaClaims ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to connect vehicle owners with certified insurance surveyors.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you register on the platform, including:

• Full name and contact information (email address, phone number)
• Vehicle registration details and insurance policy information
• Driving license and identity verification documents
• Accident details, photographs, and damage reports
• Payment and billing information
• Communication preferences and support interactions

Automatically Collected Information

When you access our platform, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks, navigation patterns)
• Location data (with your permission)
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To match you with appropriate insurance surveyors and facilitate claim processing
• Communication: To send notifications, updates, and respond to your inquiries
• Platform Improvement: To analyze usage patterns and enhance user experience
• Security: To detect and prevent fraud, abuse, and security incidents
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: To send promotional materials (with your consent)

Information Sharing and Disclosure

With Surveyors

When you submit a claim, we share necessary information with matched surveyors to facilitate inspection and assessment services. This includes your contact details, vehicle information, and accident documentation.

With Insurance Companies

Survey reports and claim documentation may be shared with your insurance provider as part of the claim settlement process.

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including:

• Cloud hosting and data storage providers
• Payment processors and financial institutions
• Analytics and marketing service providers
• Customer support and communication tools

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Data Security

We implement industry-standard security measures to protect your personal information:

• 256-bit SSL encryption for data transmission
• Secure cloud storage with regular backups
• Access controls and authentication protocols
• Regular security audits and vulnerability assessments
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to processing of your information for certain purposes
• Data Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at privacy@bimaclaims.com

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. You can control cookie preferences through your browser settings. However, disabling cookies may limit certain platform functionalities.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Claim-related documents are typically retained for 7 years in accordance with insurance regulations.

Children's Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us:

• Email: privacy@bimaclaims.com
• Phone: +91 1800-XXX-XXXX
• Address: BimaClaims Headquarters, Andheri East, Mumbai, Maharashtra 400069